Trigger:
IT cost Efficiency improvement Program without decreasing service levels to the customers.
Activities to fulfill the target:
- Process improvements for IT and Business related Processes.
- Defining and implementing optimal IT sourcing strategy.
- Optimizing organization and roles- and responsibilities.
- Establishing controls & KPIs
- Assessing and analyzing IT costs, Enabling benchmark by harmonizing cost reporting.
- Achievements:
- Reducing costs, increasing motivation of team & improving service levels.
- Developing- and implementing Delivery- and competence centers. :
- Outsourcing services: Service Desk
- CCC: Business consulting SAP services.
- Internal Scalable delivery teams: Project management and IT service management expert teams.
Trigger:
International Business Process Harmonization program & SAP template deployment.
Activities to fulfil the target:
- SAP template development (Fi/Co, MM, SD, PP, SRM, HR, BW) & deployment in multiple European countries.
- Member of Program management.
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Integration manager, ensuring business Commitment.
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Achievement: - Successful development of a SAP template and further roll-outs to additional countries on demand.
